Delivery Times

Most of our spas our custom made. They are not some spa sitting in a dusty warehouse for months. You get them freshly made exactly the way you want. You also don’ t pay for extra features that might exist in a spa that is sitting in inventory. We recommend you wait for your custom made spa, and this is normal for the hot tub industry. But if you want something right way, we do spas in inventory. We usually carry our hottest sellers. Also, if we don’ t have it in inventory, we can check the manufacturer’s warehouse as well. Usually we can find the exact spa you want or something similar. Call us now to verify what we have in inventory and we will give you quick shipping for this. Our number is 1-888-611-TUBS.

Custom Manufacturing Times for Various Lines
(does not include shipping time which could be anywhere between 4 to 5 days)

Summertime Classics

2 Weeks

Sunset Dreams

2 Weeks

Island Escape Series

8 Weeks

Sunrise Spas

1 Week

Paragon Spas

1 Week

Delivery Method

Free Curbside Shipping is offered only within the contiguous United States. ( See below for explanation) Extra costs will be involved if shipment will go out of the contiguous US Alaska or Hawaii. Please call us for a quote. Your spa will be shipped by a domestic freight carrier. This is a company that is used to handling large and sensitive items. They will contact you by phone in advance of the delivery, to let you know the expected arrival window. In addition to this you can now track your delivery online and know exactly where it is day by day. You will need to be on hand for the delivery. Upon curbside delivery, the worker will remove the spa from the truck onto the curbside with a liftgate that lowers down automatically. . The hot tubs come on a pallet for mobility. ChooseDirect.com also has a network of spa movers that can be ready for you at delivery, and can move your spa to a specified location for a small fee.

It is important to look at the spa and sign it off while you receive it. After the spa is accepted by the customer, any returns that are not under warranty are subject to shipping paid for by the customer.

Your spa will be shipped by Allied Van Lines. This is a “white glove” service company that is used to handling large and sensitive items. They will contact you by phone in advance of the delivery, to let you know the expected arrival window. In addition to this you can now track your delivery online and know exactly where it is day by day. You will need to be on hand for the delivery. Upon curbside delivery, two moving men will remove it from the truck for you and place it onto your driveway or in your garage as long as that’s nearby. The hot tubs come on a pallet for mobility. Allied Van Lines provides an additional for a small fee where they will bring it to the location where you are going to put the spa. If you are interested in this service you may let the shipping company know you would like them to bring it to where you are placing the hot tub, and they will make sure to have extra movers when they drop off the hot tub. The cost is under $300 and can be negotiated. You would pay this directly to Allied Van Lines.

It is important to look at the spa and sign it off while you receive it. After the spa is accepted by the customer, any returns that are not under warranty are subject to shipping paid for by the customer.

Choosedirect.com can place an order and hold an in-stock item with your non-refundable $500.00 Initial Installment. Production and shipping of a custom order or in-stock order may be delayed if the balance is not received in 5 business days from the order date. Choosedirect.com reserves the right to cancel the order and retain the initial installment if the customer does not pay in full within 30 days. ChooseDirect.com makes every effort to consult with our customers in the selection of their hot tub or sauna purchase in order to select the best configuration for their needs. All in-stock items are immediately held for our customers and custom orders are made with features tailored to the customer’s needs and therefore cannot be cancelled. Should you need to cancel an order, ChooseDirect.com reserves the right to retain the initial production installment collected and any additional installment payments collected toward the purchase. In addition to our policy stated on our site, your signature further affirms your acceptance of this order and any additional disclosures in the invoice.

There are two types of deliveries:

Curbside Delivery: (Free with on all Purchases within the continental US) Hottubs are to be unloaded and delivered to customers curbside location or garage if accessible by the freight truck. If the curbside in front of the house is not accessible by a large freight truck, the trucking company will bring the hot tub as close as possible to the home, and leave it at the closest possible location, at that point the customer will be responsible for moving it from there.

Allied Van will bring two men and equipment such as dollies, pallet jacks, and lift gates to get your home spa safely to your curbside

Backyard Delivery: For backyard hot tub delivery, we will refer you to a hot tub spa moving service who has all of the right tools for moving hot tubs and swim spas to the backyard location of your choice.

Difficult Places to Place the Home Hot Tub

If you have to go up stairs, or up in any vertical direction that is difficult to get to, you have to hire a crane. Have Allied just drop the hot tub off near your house, and rent a crane operator crew to help you with the last part. Cranes are good for getting the hot tubs in hard to handle places.

Shipping times and rush charges

Napoleon

Normal Ship Time 3 to 6 weeks
Rush Ship Time: 2 weeks
Charge to Customer for Rush: 5%
Can Charge be Waived: yes upon approval

Lennox

Normal Ship Time: 3-4 Weeks
Rush Ship Time: 2 weeks
Rush Charge: 3%

Horse-Flame:

Normal ship time: 2 to 3 weeks
Rush Ship Time: 1-2 weeks
Rush Charge: 3%