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Delivery

Home Goods Store Shipping & Delivery Reviews

JOHN: Just wanted to give you an update on the Express 1 Delivery I got today, and want to ask you to please pass this on to Operations, Human Resources, and the driver.

The driver, Gary P., called me on Sunday after loading my shipment (B/L 308267) from Baileys in Denver, to schedule the delivery for this morning. We arranged for him to arrive by around 9, and he arrived promptly at 8:30, just according to plan. He had called again yesterday, to confirm that he was on schedule, and to get some additional details about the delivery, and the delivery went perfectly...

Read more Home Goods Store Testimonials & Reviews


Delivery Times

Most of our spas are custom made. They are not some spa sitting in a dusty warehouse for months. You get them freshly made exactly the way you want. You also don't pay for extra features that might exist in a spa that is sitting in inventory. We recommend you wait for your custom made spa, and this is normal for the hot tub industry. But if you want something right way, we do spas in inventory. We usually carry our hottest sellers. Also, if we don't have it in inventory, we can check the manufacturer's warehouse as well. Usually we can find the exact spa you want or something similar. Call us now to verify what we have in inventory and we will give you quick shipping for this. Our number is 1-888-611-TUBS.

Custom Manufacturing Times for Various Lines
(does not include shipping time which could be anywhere between 4 to 5 days)

Island Escape Series

8 to 11 weeks and many STOCK available ready to ship ASAP (call and ask)

Dreammaker Spas

1 to 3 Weeks

Delivery Method

Free Curbside Shipping is offered only within the contiguous United States. ( See below for explanation) Extra costs will be involved if shipment will go out of the contiguous US Alaska or Hawaii. Please call us for a quote. Your spa will be shipped by a domestic freight carrier. This is a company that is used to handling large and sensitive items. They will contact you by phone in advance of the delivery, to let you know the expected arrival window. In addition to this you can now track your delivery online and know exactly where it is day by day. You will need to be on hand for the delivery. Upon curbside delivery, the worker will remove the spa from the truck onto the curbside with a liftgate that lowers down automatically. The hot tubs come on a pallet for mobility. ChooseHotTubsDirect.com also has a network of spa movers that can be ready for you at delivery, and can move your spa to a specified location for a small fee.

Your spa is shipped via a white glove service company that is used to handling large and sensitive items. They will contact you by phone in advance of the delivery, to let you know the expected arrival window. In addition to this you can now track your delivery online and know exactly where it is day by day. You will need to be on hand for the delivery. Upon curbside delivery, two moving men will remove it from the truck for you and place it onto your driveway or in your garage as long as that's nearby. The hot tubs come on a pallet for mobility. Occasionally, the white glove companies will bring the hot tub up your drive way, or for a fee may even take it to your backyard. But this service is not guaranteed, so it is better to plan ahead with your own movers. ChooseHotTubsDirect.com cannot research this in advance for you, but when the white glove company calls you 3 days before delivery, you can inquire about help moving your spa at that time.

There are two types of deliveries:

Curbside Delivery: (Free with on all Purchases within the continental US) Hottubs are to be unloaded and delivered to customers curbside location or garage if accessible by the freight truck. If the curbside in front of the house is not accessible by a large freight truck, the trucking company will bring the hot tub as close as possible to the home, and leave it at the closest possible location, at that point the customer will be responsible for moving it from there.

Allied Van will bring two men and equipment such as dollies, pallet jacks, and lift gates to get your home spa safely to your curbside

Backyard Delivery: For backyard hot tub delivery, we will refer you to a hot tub spa moving service who has all of the right tools for moving hot tubs and swim spas to the backyard location of your choice.

Difficult Places to Place the Home Hot Tub

If you have to go up stairs, or up in any vertical direction that is difficult to get to, you have to hire a crane. Have Allied just drop the hot tub off near your house, and rent a crane operator crew to help you with the last part. Cranes are good for getting the hot tubs in hard to handle places.

*The following regions do not qualify for free shipping.

  • Alaska
  • Hawaii
  • Martha's Vineyard
  • Nantucket, MA
  • Florida Keys
  • Harsens Island, MI
  • Beaver, MI
  • Drummond, Michigan
  • Puget Sound, WA
  • Shelter Island, NY