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Privacy

Privacy

Privacy Notice Effective 01 Aug, 2011

Privacy Notice Table Of Contents:

  Our Commitment To Privacy

  The Information We Collect

  How We Use Information

  Our Commitment To Data Security

  Our Commitment To Children's Privacy

  How To Access Or Correct Your Information

  How To Contact Us

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on our web sites www.choosehottubsdirect.com and www.chooseoutdoorkitchens.com .To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Direct to Home Appliances has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.  The TRUSTe program does not cover information that may be collected through downloadable software.   TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at service@directtohomeappliances.com.  If you are not satisfied with our response you can contact TRUSTe here.

 

The Information We Collect:

This notice applies to all information collected or submitted on the ChooseHotTubsDirect.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information (which is collected by phone)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Email Address
Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

All orders will be completed over the phone with a live agent. We do not collect any credit card information on either site.

We use your email address to send you our newsletter if you sign up for it.  You may opt-out from receiving our newsletter at any time by following the unsubscribe instructions located at the bottom of each newsletter or by emailing us at service@directtohomeappliances.com.

To send your friend a one-time email inviting him or her to visit the site.  We store this information for the sole purpose of sending this one-time email, tracking the success of our referral program and compensating you for each person that joins. Your friend may contact us at service@directothomeappliances.com to request that we remove this information from our database.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Sharing of Your Information

We do not sell, share, rent or trade your personal information with third parties other than as disclosed within this privacy policy. 

We may disclose your personal information

·         As required by law, such as to comply with a subpoena, or similar legal process

·         When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,

·         If Direct To Home Appliances is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,

We will share your personal information with companies that provide services to help us with our business activities such as shipping your order, live chat for customer service needs, processing your payment, or offering customer services.  These companies are authorized to use your personal information only as necessary to provide these services to us.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.  We use cookies on this site.  We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use cookies to track and target interests of our users to enhance the experience on our site.  We set a persistent cookie to store your passwords so you don’t have to enter it more than once. 

The use of cookies by third parties is not covered by our privacy policy.  We do not have access or control over these cookies.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.  In addition, our site is tested and certified daily by McAfee Secure Security Scan .  McAfee is the world leader in internet security.   No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Direct to Home Appliances.  Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personally identifiable information.

This privacy policy applies only to information collected by this Web site.

Testimonials

We post customer testimonials on our Web site which may contain personally identifiable information.  We do obtain the customer’s consent via email prior to posing the testimonial to post their name along with their testimonial.  To request removal of your personal information from our testimonials, contact us at service@directtohomeappliances.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

How You Can Access Or Correct Your Information

You can access, correct, update or request deletion of all your personally identifiable information that we collect online and maintain by contacting us directly at service@directtohomeappliances.com or by logging into your account and selecting “My Account”. We will respond to your access request within 30 days. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

We will retain your information for as long as your account is active or as needed to provide you services.  If you wish to cancel your account or request that we no longer use your information to provide you services contact us at service@directtohomeappliances.com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Business Transitions

In the event that Direct To Home Appliances goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via email and/or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Policy

We may update this privacy policy to reflect changes to our information practices.  If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.  We encourage you to periodically review this page for the latest information on our privacy practices.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at +1 (415) 618-0681 or send us an email at service@directtohomeappliances.com.

You may also contact us via mail at

Direct to Home Appliance

660 4th Street #200

San Francisco, CA 94107